CoffeeIQ
How can we help?
Effective September 22, 2026
Contact help@coiq.app from the email on your CoffeeIQ account. Include your shop name and what you need help with. We aim to reply within 1 business day. Never send passwords, full card details, bank login details, or POS passwords.
Billing and cancellation
Update your payment method, download invoices, or cancel your subscription in Billing, then Manage billing. Cancel before your trial ends to avoid the first charge. Connecting or disconnecting Square or Clover does not cancel your CoffeeIQ subscription. If you installed CoffeeIQ through Clover but CoffeeIQ billing is handled on coiq.app, cancel from CoffeeIQ Billing. If Clover bills you directly for CoffeeIQ, manage that billing through Clover. If you cannot access Billing, email support to cancel from the account owner email. For a billing error or refund request, email support.
Square connection help
Use Settings to connect, reconnect, or review your POS connection. CoffeeIQ only imports data you authorize. Clover support is in progress and will appear when it is ready for customers.
Disconnecting a POS
You can disconnect CoffeeIQ from Square in CoffeeIQ Settings or from Square authorization controls. Disconnecting stops future imports but does not automatically cancel billing. To delete imported shop data, contact support from the account owner email.
Account access
Use Reset password if you cannot sign in. If a confirmation or recovery link has expired, request a new one.
Privacy and account deletion
Request account and data deletion, a copy of your data, or a correction. We verify account ownership before acting. For a shop with several members, only the owner can request deletion of the whole shop. Tell us whether you also want your subscription cancelled; cancellation is available independently of deletion.